Helpdesk
HelpDesk is a B2B digital product, that manages issues and connects with vendors and suppliers for quick and easy assistance.
Team:
Company:
My Role:
Timeline:
Raise multiple tickets against vendors & suppliers to resolve problems
Key Feature 01
Track team & individual progress made for resolving a ticket
Key Feature 02
Smart analytics to easily understand the progress across tickets
Key Feature 03
Challenges faced by users
Outdated interface
The application's interface was visibly antiquated, detracting from the modern user expectations and failing to align with contemporary design standards.
Ineffective Data Visualization
Data representation within the application was suboptimal, making it difficult for users to quickly comprehend and make informed decisions based on the data presented.
Design Inconsistency
The application suffered from a lack of uniformity in its design elements, leading to a disjointed user experience and confusion due to the inconsistent visual and functional language.
Subpar User Experience
Overall, the application delivered an unsatisfactory user experience, characterized by inefficient workflows, unintuitive interactions, and a general lack of user-centered design principles.
How might we modernize the application's interface, enhance data visualization, and ensure design consistency to provide a seamless and intuitive user experience?
Introducing the newly redesigned HelpDesk: reimagined for clarity, consistency, and cutting-edge usability, designed to enhance every interaction.
Streamlined Step-by-Step Information Entry with Autofill
Categorizing information into distinct steps with autofill capabilities allows users to easily complete details and track their progress, enhancing efficiency, clarity, and user experience.
Improved data visualization and navigation
Following design consistency throughout different platforms, to improve data visualization, and maintaining consistent user experience across different platforms
Impact made
20% reduction in ticket resolution time
By streamlining the ticket-raising process and improving interface intuitiveness, the redesign reduced ticket resolution time, enhancing operational efficiency and user productivity.
40% increase in user adoption
With an updated, user-friendly design, the application saw a user adoption increase and a customer satisfaction improvement by up to 35%, as users find it easier and more enjoyable to navigate.
Thank you for reading!
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