Patient Centric Digital Health Platform

The platform is designed to offer a seamless and intuitive experience for patients, allowing them to easily manage their health information and interact with healthcare services.

Information Architecture
User Engagement & Alerts
User research

Project overview

The project involves the design and development of a Patient-Centric Digital Health Platform. This platform aims to enhance patient engagement and streamline healthcare processes through a user-friendly digital interface.
Team:
3 UX/Product Designers. 2 Product Managers. 4 Engineers. 1 Quality Assurance Specialists
Company:
Pfizer
My Role:
Product Designer
Timeline:

65% of Americans say coordinating and managing healthcare is overwhelming and time-consuming

73% feel that the healthcare system is failing to meet their needs.

Challenges faced by users

Fragmented Healthcare Experience

Patients often struggle to manage healthcare needs across multiple platforms, from scheduling appointments to accessing records and communicating with providers.

Ineffective Patient-Provider Communication

Communication with healthcare providers is often inefficient, involving long wait times, multiple calls, or email chains.

Unmet Demand for Personalization

Generic solutions fail to cater to individual patient needs, such as proactive reminders for appointments or personalized health tips based on medical history.

Inefficiencies in Healthcare Management

Tasks like scheduling, tracking records, and managing multiple appointments require significant effort from patients, often resulting in missed appointments or incomplete medical histories.

Problem statement

How can we design a user-friendly, centralized platform that empowers patients to manage their healthcare, engage with providers, and improve health outcomes while ensuring accessibility and personalization?

A comprehensive solution that streamlines healthcare management by integrating appointment scheduling, health records access, and secure messaging with personalized insights.

Instant Alerts for Immediate Care

The Emergency Actions section displays critical alerts as concise cards (e.g., "Fall Detected" or "Abnormal Temperature") with key details and clear call-to-action buttons for immediate response.

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Multi-Patient Management

Enables caregivers to switch seamlessly between multiple patient profiles, ensuring quick access to individual care details.

Impact made

Enhanced doctor - patient communication

30% reduction in delays in responding to patient concerns due to instant messaging

Reduction in Missed Follow-Ups

Automated alerts and task tracking reduce missed follow-ups by 30%, ensuring caregivers stay on top of patient needs, medication schedules, and vital checks, leading to more consistent and timely care.

Thank you for reading!

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